Website support

Regular updates are essential to a successful website. It is important to add new content but also to keep your site up-to-date with the latest WordPress system updates and security patches. We can help with both.

How it works

Updates + Monitoring

WordPress core, plugin and theme updates are made on a weekly basis but urgent security updates are made as soon as possible. We check your website after each update to make sure it is works and looks as it should. 

We monitor your site to make sure it is online and reachable and we are notified by text and email if it is offline for longer than 2 minutes. Our security systems alert us to issues such as failed logins, bot and DDOS attacks, insecure plugins, plugin installations, malware and suspicious site traffic. We also monitor administrator logins and password resets to make sure only the right people are accessing the site.

Support

Time is allocated in blocks up to the monthly limit and unused time is not carried over to the next month. Support hours are 9am to 6pm UK time. We will endeavour to respond to and fix support requests outside normal office hours but this does not form part of the Support Plan agreement.

All plans are for a minimum agreement length of 6 months.